Frequently Asked Questions
Everything you need to know about bringing tranquility to your home.
How are the water features packaged for shipping?
All items are securely crated in reinforced, shock-absorbent packaging to ensure they arrive at your doorstep in perfect condition, regardless of size or weight.
Do the fountains require professional plumbing installation?
Most of our units are self-contained and only require a standard electrical outlet. You simply fill them with water, plug them in, and enjoy.
What is your return policy for home decor items?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund.
Are your outdoor water features winter-proof?
While our materials are weather-resistant, we recommend draining the water and covering the unit or moving it indoors during freezing temperatures to protect the pump.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm.
How do I maintain the water quality in my fountain?
We recommend using distilled water to prevent mineral buildup and adding a few drops of our specialized fountain cleaner once a week to prevent algae growth.